Returns & exchanges

Looking to return or exchange?

We’ll help you get on the right foot. Just pick your country, and have your postcode and order number in hand. You’ll find your order number in your Allbirds Order Confirmation email. Then off ewe go!

Currently for UK returns only our process has changed. Please see our FAQ's here

Our Return Policy

Something not quite right? Returns or exchanges are accepted within 30 days.

Couple of things regarding apparel: You still have 30 days to mull it over, but labels need to be intact. And for socks and undies, packaging must be unopened. Returns/exchanges can only be done in the country of purchase.

Final Sale items cannot be returned or exchanged unless defective, not matching their description or failing to perform as described. Final Sale items include: gift cards and insoles.

Gift Exchanges

Not your colour? Not to worry. Gifts can be returned within 30 days. Just head to the top for the free returns process with your order number. It’s on the shipping label or the back of the gift note (if you got one).

Online and Retail Returns

We take free returns in-store or online. Returning by mail just means flying up to the top and picking your country. Otherwise, pick a store here and stop by to say hi!

Used Shoes

Lightly used or like new shoes are donated to our partner, Soles4Souls, who then distributes them to people in need.

Still have questions?

Call Us: +44 808 164 8595
Monday - Friday 9am-5pm BST
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