Returns & exchanges

Looking to return or exchange?

We’ll help you get on the right foot. Just pick your country, and have your postcode and order number in hand. You’ll find your order number in your Allbirds Order Confirmation email. Then off ewe go!

Currently for UK returns only our process has changed. Please see our FAQ's here

Our Return Policy

30 days, no questions asked. Not bad, huh? If you’re not walking on clouds by day 30, you can return/exchange your shoes for free, even if you've worn them out in the wild!

Couple of things: Our Trino ™ socks and undies, the packaging has to be unopened, but you still have 30 days to mull it over. Accessories cannot be returned/exchanged. And returns/exchanges can only be done in the country of purchase. We all need a little fencing here and there.

Gift Exchanges

Uncle Pete gift you the same pair as last year? Not to worry. Send us your order number, shipping address and the pair you prefer instead to

Online and Retail Returns

We take free returns in-store or online. Returning by mail just means flying up to the top and picking your country. Otherwise, pick a store here and stop by to say hi!

Used Shoes

Lightly used or like new shoes are donated to our partner, Soles4Souls, who then distributes them to people in need.

Still have questions?

Call Us: +44 808 164 8595
Monday - Friday 9am-5pm BST
Email Us: